Terms of services

These Terms and Conditions govern your use of VITAXCELL services. By booking a treatment appointment, you will sign and confirm that you have read, understood, and agreed to abide by these terms.

1. Booking and Payment

Full payment is required at the time of booking to secure your appointment.
Appointments will not be confirmed without advance payment.
Prices are subject to change at any time without prior notice.
Promotional pricing cannot be combined with other offers or discounts.
Late payments will incur a penalty of 15% of the total amount.

2. Treatment Cancellation Policy

Cancellations are not permitted once an appointment is booked and paid for.
No refunds will be issued for cancellations. However, credits for future treatments may be provided at the provider’s discretion if outside the notification window.

3. Refund Policy

All treatments are non-refundable once booked and paid for.
Medications purchased are non-refundable, and clients are responsible for ensuring compliance with their country’s importation laws.
Refund exceptions, if granted, are solely at the discretion of VitaXcell’s management.

4. Rescheduling Policy

Rescheduling requests must be made at least 72 hours before any treatments.
A rescheduling fee of 7,000 THB applies to stem cell treatments.
In cases of extreme weather or unforeseen circumstances, priority will be given to rescheduling.

5. Late Arrival Policy

Patients arriving late may experience reduced treatment time or rescheduling, subject to availability.
Additional fees may apply for rescheduling due to late arrival.

6. Treatment Suitability

Pre-treatment assessments are mandatory to determine treatment suitability.
VITAXCELL reserves the right to cancel or modify treatment plans based on these assessments.

7. Liability

VITAXCELL is not liable for any loss, damage, injury, or death resulting from treatments except as required by law.
Clients acknowledge that all treatments carry inherent risks.

8. Patient Responsibility

Clients must provide accurate and complete medical information before treatment.
Pre- and post-treatment care instructions must be followed for optimal results.

9. Confidentiality and Privacy

Personal and medical information will be handled in compliance with applicable privacy laws.
Information will not be shared without client consent unless required by law.

10. Medical Emergency Disclaimer

In a medical emergency during treatment, VITAXCELL will take all reasonable steps to assist. However, VITAXCELL is not liable for complications arising from undisclosed pre-existing conditions.

11. Force Majeure

VITAXCELL is not responsible for delays or cancellations caused by events beyond its control, including natural disasters, pandemics, strikes, or governmental actions.

12. No-Show Policy

Clients who fail to attend their scheduled appointment without notice will forfeit their payment, and no rescheduling or refund will be provided.

13. Payment Methods and Refund Timeline

Payments can be made via approved methods (e.g., bank transfer, credit card).
If a refund exception is granted, processing may take up to 14 business days.

14. Client Behavior

VITAXCELL reserves the right to refuse treatment if a client exhibits abusive, threatening, or inappropriate behavior.

15. Equipment and Property Damage

Clients are responsible for any damages to VITAXCELL property or equipment caused by negligence or misuse.

16. Changes to Terms and Conditions

VITAXCELL reserves the right to amend these terms without prior notice.
Terms in effect at the time of booking will apply.

17. Post-Treatment Follow-Up

Follow-up appointments or tests may be recommended. Clients are responsible for adhering to these recommendations for optimal results.

18. Photos and Testimonials

Clients may be asked to provide consent for using their photos, videos, or testimonials for marketing.
Consent will be explicitly obtained, and clients can decline without affecting treatment.

19. Treatment Outcome Disclaimer

VITAXCELL makes no guarantees about treatment effectiveness, as results vary based on individual circumstances.
Clients acknowledge that outcomes cannot be predicted with certainty.

20. Third-Party Services

If treatments involve third-party services, VITAXCELL is not responsible for delays or adverse outcomes caused by these providers.

21. Package Expiry Policy

Pre-purchased treatments must be used within 12 months from the purchase date unless otherwise agreed. Expired treatments are non-refundable and cannot be extended.

22. Governing Law

These terms are governed by the laws of Surat Thani, Thailand. Any disputes will be subject to the jurisdiction of the courts in Koh Samui, Surat Thani.

23. Acknowledgment

By booking a treatment appointment, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.